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The trip was absolutely wonderful. Thanks to our travel planner and guide, we were able to fit so much adventure into 12 days. Communication was always prompt and our planner quickly answered all of our questions leading up to and during the trip. The transfer from our Kenya guide to our Uganda guide was seamless. We realized an issue with logistics on the last few days a few days into our flight and our planner helped us solve it quickly. The only thing I would suggest they do differently: Our communication leading up to the Uganda portion of the trip was with the operations manager. We didn't meet our guide (or know that it wasn't the operations manager) until the morning we left for Kibale. It would have been nice to have some communication with our guide beforehand, as there were a couple things on the itinerary (prepared by the manger) that our guide seemed not to know anything about (namely a game drive in Queen Elizabeth park).

I can’t thank this travel team, our trip planners, enough for the amazing job they did! The entire trip was so stress-free. One trip planner organized the entire itinerary and always made sure it was customized to include exactly what we wanted. Another continuously checked in to ensure we all had the appropriate travel documents and paperwork. They both were so responsive to our questions, especially days before we left for our trip. Everything was perfect and the trip completely surpassed our expectations.

The trip went so smoothly due to the great planning and arrangements. We had a small hiccup on the trip due to miscommunication between the lodge and the transfer people, but our safari specialist saw my email to her immediately (it was 10pm at her location), and had all parties comply ASAP and we received profuse apologies from the travel vendors and immediate action was taken to resolve the problem. Very great service!

Knowledgeable, responsive, receptive to input/feedback. They put together a once-in-a-lifetime experience for us with comfortable accomodations, mind-blowing wildlife viewing and smooth transfers between locations. Show Less